LifeStance Health faced an urgent security situation when one of their therapists received threats from a patient. The patient, who had developed romantic feelings for the therapist, began making inappropriate calls to the facility and was known to possess firearms at his home. This scenario posed a significant safety risk not only to the therapist but also to other staff and patients at the facility. LifeStance Health required a prompt and effective security solution to ensure the safety of everyone involved and to maintain a secure and comfortable environment for their mental health services.
The implementation of security measures by CGSS at LifeStance Health yielded positive and reassuring results. The presence of an armed guard who was responsible for escorting the threatened therapist to and from the building significantly alleviated her fears and anxiety. The guard's consistent presence, providing a safe and secure passage into and out of the facility, offered the therapist a much-needed sense of security, allowing her to focus on her professional responsibilities without undue stress.
Furthermore, the situation with the patient was resolved through legal means. The patient received a restraining order, legally barring him from returning to the property or making contact with the therapist. This action further reinforced the safety of the therapist and everyone at the facility.
The presence of the marked patrol car at the main entrance and the vigilance of the security personnel in monitoring incoming individuals also contributed to a heightened sense of safety among all staff and patients at LifeStance Health. The overall environment of the facility became more secure and comfortable, allowing for the uninterrupted provision of mental health services.
The successful outcome of this security detail by CGSS not only resolved the immediate threat but also played a crucial role in restoring and maintaining a peaceful and secure atmosphere at LifeStance Health, demonstrating the effectiveness of prompt and well-coordinated security measures in healthcare settings.
To address the critical security concern at LifeStance Health, CGSS proposed a two-tier security plan. Firstly, we recommended assigning an armed guard specifically for the therapist who was threatened. This guard's responsibility was to safely escort the therapist into and out of the building at the start and end of her shifts. The presence of an armed escort would provide the necessary protection and peace of mind for the therapist.
Secondly, to enhance the overall security of the facility, we suggested stationing a marked patrol car at the main entrance. The officer in the patrol car would monitor individuals entering the building, with a particular focus on identifying the patient who made the threats, as the guard had a picture of him. This visible security measure was intended to act as a deterrent to the threatening individual and any other potential security risks, while also providing an additional layer of protection for the facility.
